Shipping policy

Shipping Policy

All orders are carefully prepared and shipped from our studio.

Processing Time
Orders are processed within 2–3 business days unless otherwise noted. Custom or made-to-order pieces may require additional time, which will be communicated in advance.

Shipping Methods & Delivery Times
We ship via trusted carriers such as UPS, FedEx, and USPS.
Delivery times vary based on destination and selected shipping method, typically ranging from 2–7 business days within the U.S.

Shipping Costs
Shipping is included for orders within the Continental United States.
For all other destinations, shipping costs are calculated at checkout based on package size, weight, and destination

Tracking Information
Once your order has shipped, you will receive a tracking number via email so you can monitor its progress.

Packaging
Due to the delicate nature of our pieces, all items are carefully packaged to ensure safe delivery. We take extra care to protect each piece during transit.

Delays & Carrier Issues
Once an order has been shipped, delivery times are the responsibility of the carrier. While we will assist when possible, we are not responsible for delays, lost, or damaged packages caused by the shipping provider.

Incorrect Address
Please ensure your shipping address is correct at checkout. We are not responsible for orders shipped to incorrectly provided addresses.

Damaged Items
If your item arrives damaged, please contact us within 48 hours of delivery with photos of the packaging and item so we can assist you promptly.